PAYMENTS
The available methods of payment at daphnealex.com are :
(a) Debit or Credit Card. Accepted cards: Visa, Mastercard, and American Express.
(b) Cash on Delivery. This option is available only for buyers located in Greece. In case of payment on delivery, you pay the value of your purchases in cash to the courier company when your order is delivered. There is a €3,00 Cash on Delivery surcharge, which will be added automatically to your order total if this method of payment is selected.
(c) Paypal. You can make a payment from your PayPal cash balance, or by using the debit/credit cards available through PayPal. All payments are done with re-direction to the secure Paypal payment gateway.
(d) Bank transfer. If you select this method, you will be provided with our Eurobank bank account. When you make a payment through the bank, you must enter your name and order number reference so that your payment can be identified. No items will be shipped until the payment has been completed.
SHIPPING
Within Greece
We ship with ACS Courier to the address provided at checkout.
- Dispatch: 1–2 business days after payment confirmation (except Cash on Delivery).
- Delivery: 1–2 business days for Greek mainland, 1–3 for the islands, 1–5 for difficult-to-reach destinations.
- We’re not responsible for delays after the parcel is handed over to ACS.
International
We use Hellenic Post (registered mail). The owners of daphnealex.com have no responsibility whatsoever for eventual restrictions or import taxes and duties on bought items at the buyer’s address country. Please check with your local authorities about possible customs duties, taxes, or import restrictions before ordering.
RETURNS
If you are not completely satisfied with your purchase, you can return it within 20 days of the purchase date. Items must be unused, in their original condition, with all tags attached, and accompanied by the receipt and return form here. Please use the following return address:
Δάφνη Αλεξιάδου, c/o ACS Αγίου Στεφάνου, Λεωφόρος Μαραθώνος 61-63, 14569 Ανοιξη Αττικής, +306978785191
Return policy:
- Returns within Greece: exclusively via ACS at our expense.
- International returns: shipping costs are the buyer’s responsibility.
- Cash on Delivery orders are burdened with a € 3.00 administration fee, which is non-refundable).
- “Sample” items are non-returnable.
About cash on delivery: We understand that sometimes you may not be completely sure about your order, but in case you change your mind or you are not able to pay for your package, we kindly ask you to inform us earlier by email so that we can cancel the order. Please keep in mind that choosing cash on delivery as your payment and not accepting the package, results in unnecessary shipment costs and waste for our business. In addition, by buying an item that you are unsure about, you can deprive someone else who wants it.
In case you did not manage to receive your order and it was returned to us, if you want us to send it again, it will be charged at your own expense.
Attention: Please use the following return address :
Δάφνη Αλεξιάδου, c/o ACS Αγίου Στεφάνου, Λεωφόρος Μαραθώνος 61-63, 14569 Ανοιξη Αττικής, +306978785191
REFUNDS
Once we receive and inspect your return, we’ll issue your refund within 5–7 business days via your original payment method. Processing times may vary depending on your bank or card issuer.
Cash on Delivery refunds will be made via bank transfer (please provide your account details). Refunds include the original shipping cost (€3), unless you chose a more expensive delivery option.
In case of a “Cash on delivery” payment method, you will be refunded to a bank account of your choosing. Please fill in your account information in the return form or let us know via email at info@daphnealex.com. The € 3.00 administration fee will be deducted from the refund.