Terms and conditions

Welcome to Daphne Alexiadou website and e-shop (www.daphnealex.com). By continuing to use this website and/or placing orders on this website, you agree to comply with the following terms. Please read carefully.

You are free to use the website daphnealex.com according to the Law and fair practice. The website daphnealex.com does not correct or intervene in the data you are transferring. It is governed by the Greek and International Law and, therefore, you agree that when using the website you do not have the intention of violating the Law.  

Your name, your postal or delivery address, telephone number and e-mail are required for your registration or connection with daphnealex.com. This information is absolutely confidential. Daphnealex.com reserves the right to use these data to send newsletters about new products or offers to customers or registered users of the e-shop. You have the option to cancel reception of newsletters at any by sending us a message to info@daphnealex.com.

1. Security of Transactions

Daphnealex.com acknowledges the importance of the security of personal data and electronic transactions and has taken all necessary measures to ensure the best possible security for the transactions. Information related to the users’ personal data are guaranteed as classified. Daphnealex.com uses the SSL protocol, with 128-bit encryption for secure online commercial transactions. All your personal data are encrypted so that they cannot be accessible or modified when transferred over the Internet.  

SSL (Secure Sockets Layer) protocol is currently the most widely deployed data encryption method on the internet for the certification of websites for internet users and the safe transmission of data between internet users and web servers.  An encrypted SSL communication requires all the data sent by a client to a server to be encrypted by the sending software and decrypted by the acceptance software, protecting this way personal data during transfer. Furthermore, the information sent using the SSL protocol is protected by a mechanism that automatically verifies if the data have been modified during transfer.

Purchases by debit or credit cards are carried out by Stripe, one of the most known payment processing gateways in the world (stripe.com). It is noted that daphnealex.com does not collect or store in any way your card details. Electronic transactions with cards are carried out using the secure Stripe system via re-direction to their secure servers and transfer of card details is done using SSL 128-bit encryption.

2. Orders

Orders received through our electronic shop (e-shop) at daphnealex.com are considered “accepted” when you receive information about the order status. Information on the order status is sent via e-mail to the contact electronic address registered by the user. During the processing of each registered order, the availability of the ordered products is confirmed. Should the availability or time of delivery differ from the one written on the product page, you shall be accordingly informed. The prices of the various products for sale on the website pages include VAT.

The prices of products on the e-shop can change at any given time without warning. Any specific product may have a different price from the one found at independent cooperating physical stores, if bought via the e-shop. Daphne Alexiadou does not bear any responsibility and does not cover differences in prices of our products bought from physical stores if the customer realizes that the e-shop has a lower price or vice versa.  

3. Methods of payment

The available methods of payment at daphnealex.com are :

(a) Debit or Credit Card. Accepted cards: Visa, Mastercard and American Express.

(b) Cash on Delivery. In case of payment on delivery, you pay the value of your purchases in cash to the courier company when your order is delivered.

(c) Paypal. You can make payment from your Paypal cash balance, or by using the debit/credit cards available through Paypal. All payments are done with re-direction to the secure Paypal payment gateway.

(d) Bank transfer. If you select this method, you will be provided with our Eurobank bank account. When you make payment through the bank you must enter your name and order number reference so that you payment can be identified.

4. Dispatch and delivery

(a) Dispatch to Greece. Orders are dispatched in Greece via ACS courier company to the address you have registered during checkout. Orders will be dispatched within 1-2 business days after payment with the payment method you selected has been confirmed  (except for Pay on Delivery as per paragraph 3.b above). Delivery times as advertised by ACS are 1-2 business days for Greek mainland,  1-3 business days for the islands and 1-5 business days for difficult to reach destinations.  We can undertake no responsibility whatsoever for delays after an order has been handed over to ACS for delivery.

(b) Dispatch abroad.  Orders for the served destinations outside Greece are dispatched by Hellenic Post (ELTA) registered mail. The owners of daphnealex.com have no responsibility whatsoever for eventual restrictions or import taxes and duties on bought items at the buyer’s address country. Buyers are advised to check with their local authorities about eventual import restrictions or charges before purchasing.

5. Cancellations of Orders

You can cancel your order at any phase before it is completed by sending an e-mail at sales@daphnealex.com. Depending on the status of your order, we will inform you about the available choices.

6. Force Majeure

Daphnealex.com does not bear any responsibility for delays in the delivery of products due to incidents that cannot be attributed to its liability or are due to force majeure. In such cases daphnealex.com shall be entitled to an extension of the delivery time of the order. Indicative orders of such incidents can be: strikes, terrorist actions, war, problems of suppliers/ transportation and/or in the production, fluctuations in foreign exchange, government or legislative acts and natural disasters. If such incidents last more than 2 months, this Agreement can be terminated by any of the contracting parties without compensation.

7. Returns

You can return the products you have bought from daphnealex.com within 14 days after you have received them. The returned product must be in its original condition with all its labels and be accompanied by a copy of the sales receipt and a filled-in return form which you can find here.

Returns from inside Greece should be done exclusively by ACS at our expense. In case you select another courier or postal service we bear no responsibility for the reception of the parcel or the shipping costs. For returns from outside Greece the sender is responsible for the shipping cost.  

Returns for items purchased by Cash on Delivery (Αντικαταβολή) are burdened with a € 3.00 administration fee which will be deducted from the returned amount 

Please use following return address :

Daphne Alexiadou, Antheias 2, 14578 Ekali, Greece (Δαφνη Αλεξιάδου, Ανθείας 2, 14578 Εκάλη) 

Should you decide to return products, depending on the way you chose to pay for you order, your money shall be returned within 30 days from the date of receiving the products.  

This Agreement does not affect any of the consumers’ rights stipulated in the Law.

8. Terms of use of the website daphnealex.com

This website exclusively belongs to the owner(s) of daphnealex.com. This Agreement exclusively covers any sale of products via the website daphnealex.com. Any deviations from this Agreement must be confirmed by the owner(s) of daphnealex.com. Any other Terms and Conditions are explicitly excluded. A user making use of the e-shop services is deemed to consent and unreservedly accept the terms set out herein without any exception. If a user does not agree with these terms and conditions, then they should refrain from using the e-shop and any transaction via the e-shop.

9. Amendment of the terms herein

Daphnealex.com reserves the right to amend or renew the terms and conditions of the transactions. The amendment or renewal shall enter into force when this text is accordingly updated for any change.

If any part of this Agreement is proved null and void or inapplicable with a judgment of court, the rest of the Agreement shall still be valid. Daphnealex.com can conclude an agreement for the assignment of its obligations to an appropriate third party. The users of the webside are not entitled to concede or transfer their rights or obligations to third parties. All notifications must be in writing (hand written, via e-mail or first class postal letter, which shall be considered delivered 48 hours after being sent).

10. Applicable Law – Jurisdiction

This Agreement shall be governed by the European ad Greek Law, especially the provisions regulating matters related to e-commerce, sales from a distance and consumers’ protection, and shall belong to the exclusive jurisdiction of the courts of Athens.

11. Intellectual Rights

This website includes material belonging to daphnealex.com and is protected by Law. All contents of the website daphnealex.com  (including but not limited to: trademarks, logos, texts, graphics, pictures, photos and software) comprise intellectual property of daphnealex.com and are protected by the Greek and International Law. It is forbidden to copy, reproduce and/or relay the material without the written permission of the owner(s) of daphnealex.com. The presence of such material in the website should not be taken in any way as transfer or concession of license or the right to use it.

The above terms constitute full agreement with daphnealex.com, which has the right to make changes in the content of the website and the terms mentioned above without any warning.