Shop with confidence
We want you to feel confident every time you shop at Daphne Alex.
If your order isn’t quite right, you can request a return within 15 days of delivery, provided the item meets our return conditions.
PAYMENTS
The available methods of payment at daphnealex.com are :
(a) Debit or Credit Card. Accepted cards: Visa, Mastercard, and American Express.
(b) Cash on Delivery. This option is available only for buyers located in Greece. There is a €3,00 Cash on Delivery surcharge, which will be added automatically to your order total.
(c) PayPal. You can make a payment from your PayPal cash balance or by using the debit/credit cards available through PayPal. All payments are done with redirection to the secure Paypal payment gateway.
(d) Bank transfer. If you select this method, you will be provided with our Eurobank bank account. When you make a payment through the bank, you must enter your name and order number reference so that your payment can be identified. No items will be shipped until the payment has been completed.
SHIPPING
Orders are carefully packed and shipped from Greece.
• Processing time: 1–3 business days after payment confirmation. 1–3 days for the islands, 1–5 days for difficult-to-reach destinations. We’re not responsible for delays after the parcel is handed over to ACS.
• Shipping within Greece: €3
• Cash on Delivery: €3 additional fee
International
We use Hellenic Post (registered mail). The owners of daphnealex.com have no responsibility whatsoever for eventual restrictions or import taxes and duties on bought items at the buyer’s address country. Please check with your local authorities about possible customs duties, taxes, or import restrictions before ordering.
RETURNS
You can return your order within 15 days of receiving it.
Returned items must be:
- unworn
- unwashed
- unused
- with all original tags attached
- accompanied by the receipt and return form here.
Please use the following return address: RED LINES GROUP, ACS Αγίου Στεφάνου, Λεωφόρος Μαραθώνος 61-63, 14569 Ανοιξη Αττικής, +306978785191
Return policy:
- Returns within Greece: exclusively via ACS at our expense.
- International returns: shipping costs are the buyer’s responsibility.
- Cash on Delivery orders are burdened with a € 3.00 administration fee, which is non-refundable.
- “Sample” items are non-returnable.
REFUNDS
Once we receive and inspect your return, your refund will be processed using the original payment method.
Please note that return shipping costs are the customer’s responsibility.
In case of a “Cash on delivery” payment method, you will be refunded to a bank account of your choosing. Please fill in your account information in the return form or let us know via email at info@daphnealex.com. The € 3.00 administration fee will be deducted from the refund.
About cash on delivery: We understand that sometimes you may not be completely sure about your order, but in case you change your mind, we kindly ask you to inform us earlier by email so that we can cancel the order. Please keep in mind that choosing cash on delivery as your payment and not accepting the package results in unnecessary shipment costs and waste for our business. In addition, by buying an item that you are unsure about, you can deprive someone else who wants it.
In case you did not manage to receive your order and it was returned to us, if you want us to resend it, it will be charged at your own expense.
If you have any questions regarding sizing, shipping or returns, we’re always happy to help!