PAYMENTS
The available methods of payment at daphnealex.com are :
(a) Debit or Credit Card. Accepted cards: Visa, Mastercard and American Express.
(b) Cash on Delivery. This option is available only for buyers located in Greece. In case of payment on delivery, you pay the value of your purchases in cash to the courier company when your order is delivered. There is a €3,00 Cash on Delivery surcharge, which will be added automatically to your order total if this method of payment is selected.
(c) Paypal. You can make payment from your Paypal cash balance, or by using the debit/credit cards available through Paypal. All payments are done with re-direction to the secure Paypal payment gateway.
(d) Bank transfer. If you select this method, you will be provided with our Eurobank bank account. When you make payment through the bank you must enter your name and order number reference so that your payment can be identified.
SHIPPING
(a) Dispatch to Greece. Orders are dispatched in Greece via ACS courier company to the address you have registered during checkout. Orders will be dispatched within 1-2 business days after payment with the payment method you selected has been confirmed (except for Pay on Delivery). Delivery times as advertised by ACS are 1-2 business days for the Greek mainland, 1-3 business days for the islands, and 1-5 business days for difficult-to-reach destinations. We can undertake no responsibility whatsoever for delays after an order has been handed over to ACS for delivery.
(b) Dispatch abroad. Orders for the served destinations outside Greece are dispatched by Hellenic Post (ELTA) registered mail. The owners of daphnealex.com have no responsibility whatsoever for eventual restrictions or import taxes and duties on bought items at the buyer’s address country. Buyers are advised to check with their local authorities about eventual import restrictions or charges before purchasing.
RETURNS
We want you to be completely satisfied with your purchase. If you are not happy with your items, you can return them within 20 days of the purchase date. The returned product must be in its original condition with all its labels and be accompanied by a copy of the sales receipt and a filled-in return form which you can find here. Please use the following return address: Dafni Alexiadou, Leof.Marathonos 61-63, Anoixi 145 69 (ACS Αγίου Στεφάνου), tel: +306978785191
Returns from inside Greece should be done exclusively by ACS at our expense. In case you select another courier or postal service we bear no responsibility for the reception of the parcel or the shipping costs. For returns from outside Greece, the sender is responsible for the shipping cost.
Returns for items purchased by Cash on Delivery (Αντικαταβολή) are burdened with a € 3.00 administration fee which will be deducted from the refund.
NOTE: We understand that sometimes you may not be completely sure about your order, but in case you change your mind or you are not able to pay for your package, we kindly ask you to inform us earlier by email so that we can cancel the order. Please keep in mind that choosing cash on delivery as your payment and not accepting the package results in unnecessary shipment costs and waste for our business. In addition, by buying an item that you are unsure about, you can deprive it of someone else who wants it.
In case you did not manage to receive your order and it was returned to us, if you want us to send it again, it will be charged at your own expense.
All items from the “Sample” category are not returnable.
Attention: Please use the following return address :
Dafni Alexiadou, Leof.Marathonos 61-63, Anoixi 145 69 (ACS Αγίου Στεφάνου), +306978785191
REFUNDS
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
In case of a “Cash on delivery” payment method, you will be refunded at a bank account of your choosing. Please fill in your account information in the return form or let us know via email at info@daphnealex.com. The € 3.00 administration fee will be deducted from the refund.